Questions, answered.

Do my customers need an app?

No — ever. They tap an NFC chip or scan a QR code with their phone's camera, enter a name and email or phone once, and they're in. The reward grows on a web page; nothing to download.

Is it really for any business?

Yes. LoyaltyChips is deliberately industry-agnostic — the same kit works for a barber, a cafe, a golf course, or a cruise ship. You set the reward; the dopamine mechanic is universal.

What does it cost?

Three plans — Starter $29, Growth $49, Pro $99 per month — every one with unlimited customers, a 30-day free trial, and no per-order fees. Cancel anytime. Chips come as one-time kits: Starter Kit $199, Growth Kit $399, Premium Metal from $899, refills $79.

What happens if I cancel?

Your chips never brick. They keep resolving to a neutral LoyaltyChips page instead of your custom reward, and reactivate the moment you re-subscribe — no reprinting.

Can I change my reward later?

Anytime, from your dashboard. Because the reward lives in software, your printed chips pick up the change instantly — no need to reorder anything.

Who owns the customer data?

You do. Every customer who joins is yours, and you can export the full list to CSV whenever you like.

How fast does hardware ship?

In-stock items typically ship in about 5 business days after you approve artwork. Custom, large, or metal runs are quoted quickly.

How do I set it up?

Build your kit (pick a product, upload your logo, set your reward — no account needed), check out, and create your account at the handoff. We guide artwork → encode → QA → ship → activate from there.